1. What types of flowers do you offer?

We offer a wide variety of fresh flowers, including roses, lilies, tulips, orchids, peonies, sunflowers, seasonal blooms, and exotic flowers. Our arrangements are handcrafted to suit every occasion — from birthdays and anniversaries to weddings and corporate events.

2. Can I customize my bouquet or arrangement?

Yes! Personalization is at the heart of our service. You can select flower types, colors, size, packaging, and additional gifts such as chocolates, candles, or cards. Simply specify your preferences when placing your order online or contact us directly for a fully customized creation.

3. Do you offer same-day delivery?

Yes. Same-day delivery is available for orders placed before 2:00 PM in Paris and selected surrounding areas. Orders placed after this time will be delivered the next day unless otherwise requested.

4. How do I track my order?

Once your order is confirmed and dispatched, we will send you an email or SMS with tracking information. If you have any questions about your delivery, contact us at:
📧 info@theflowers4you.com
📞 +33 1 89 70 78 28

5. Can I schedule a delivery for a future date?

Absolutely! You can choose your preferred delivery date when placing your order online. Please allow at least 24 hours for preparation. For special occasions or large events, we recommend booking in advance to ensure availability.

6. What should I do if my flowers arrive damaged or wilted?

We take full responsibility for any quality issues. If your order arrives damaged, wilted, or significantly different from the description, contact us within 24 hours of delivery with photos. Eligible orders may receive a replacement, partial refund, or full refund. Refer to our Return & Refund Policy for details.

7. Do you deliver outside Paris?

We currently deliver within Paris and selected areas in Île-de-France. International delivery of fresh flowers is not available due to the perishable nature of our products. Non-perishable items, such as vases or accessories, may be shipped nationally in France.

8. How long will my flowers last?

Fresh flowers are carefully selected and arranged for maximum longevity. Most bouquets last between 5 to 7 days, depending on the type of flower and care. To prolong freshness:

• Change the water daily

• Trim stems regularly

• Keep flowers away from direct sunlight, heat, and drafts

9. Can I place an order for weddings or corporate events?

Yes, we specialize in large-scale floral arrangements for weddings, corporate events, and private parties. Contact us directly to discuss your requirements, budget, and design preferences for a personalized quote.

10. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard), PayPal, and other secure online payment methods available at checkout. Payment must be completed before the order is prepared or delivered.

11. Can I cancel or change my order?

Orders may be canceled or modified up to 24 hours before the scheduled delivery. Once preparation has begun, changes or cancellations are no longer possible. Contact us immediately for assistance:
📧 info@theflowers4you.com
📞 +33 1 89 70 78 28

12. How do I contact customer support?

You can reach us via:

• Email: info@theflowers4you.com

• Phone: +33 1 89 70 78 28

• Visit: 14 Rue Bachaumont, 75002 Paris, France
  Our team is available 7 days a week, 9:00 AM – 8:00 PM to assist you with any questions or concerns.